Pixelhive

Delivery Policy

Information about how we handle orders, deliveries, and returns for your logo design experience.

Design showcase

Contents

1. Order Process

Step-by-Step Guide:

  1. Select your logo design plan
  2. Complete secure payment through PayPal
  3. Receive order confirmation with PayPal transaction ID
  4. Get our design brief template via email within 2 hours
  5. Submit your completed design brief
  6. Design work begins upon brief receipt

2. Payment & Security

  • All payments processed securely through PayPal
  • PayPal Purchase Protection applies to your order
  • Immediate payment confirmation via email
  • No hidden fees or additional charges
  • Clear pricing based on selected package
  • Money-back guarantee if we fail to deliver

3. Delivery Timeline

  • Initial concepts: 24-48 hours after brief submission
  • Revision turnaround: 24 hours per round
  • Final files: 24 hours after final approval
  • All deliveries via email
  • Delivery confirmation required from client

4. Revision Process

  • Unlimited revisions within package limits
  • Clear feedback documentation system
  • Progress updates via email

5. Our Guarantees

  • 100% original designs guaranteed
  • Full copyright transfer upon completion
  • Money-back guarantee if not satisfied*
  • Secure payment processing
  • On-time delivery guarantee
  • File format compatibility guarantee

*Subject to PayPal's dispute resolution timeframe (180 days)

6. Problem Resolution

If Issues Arise:

  • Contact our support team with your PayPal Transaction ID
  • Response guaranteed within 24 hours
  • Full refund available if we can't meet requirements

Need Assistance?

Contact us at contact@pixelhive.xyz

Always include your PayPal Transaction ID for faster support

Our services are backed by PayPal Purchase Protection. You can open a dispute within 180 days of payment if you're not satisfied with our service.